OUTSOURCED RELATIONSHIP MANAGEMENT SERVICES

Our Outsourced Relationship Management Service is designed to provide your institution with a competitive edge by enhancing efficiency and delivering exceptional and flexible customer services. We provide a pool of carefully selected pre-trained and job-ready entry-level Relationship Officers. Our independent Relationship Officers are available to work with your institution on agreed terms. If your institution is considering optimizing its customer relationship, Premier Capital can help. 

What problem do we seek to solve?

In today’s dynamic financial landscape, banks face evolving customer expectations and rising operational costs. This creates a constant demand for financial institutions to remain competitive, uphold service quality, and optimize their financial resources. One significant challenge is the time and cost associated with training new Relationship Officers, while also ensuring flexibility in staff deployment.

Premier Capital has the solution to bridge this gap. We offer financial institutions access to pre-trained recent graduates and experienced relationship officers, equipped with the skills needed to excel in the field of banking relationship management. By providing these well-prepared officers, we streamline talent acquisition, reducing both time and costs traditionally linked to training and recruitment.

Overview: Comprehensive Training

Our Relationship Officers undergo rigorous training covering key functional areas of banking, including retail banking, corporate banking, investment banking, risk management and compliance. In addition to this, we provide industry-specific courses that encompass Ecosystem Banking, accounting, digital banking, credit analysis, ESG/Green Finance, treasury operations and financial markets.

Soft-skills training for our Relationship Officers

We understand that technical expertise alone is insufficient for success in relationship management. To provide well-rounded professionals, capable of contributing effectively to their employers, our training includes essential professional skills development such as effective communication, negotiation, agility, execution strategies, fraud awareness, teamwork, collaboration, problem-solving and critical thinking.

The Role of the Relationship Officers

Our team of Officers includes fresh graduates and experienced relationship officers who offer a range of services to your institution, including:

  • In-depth knowledge of your products and services.
  • Building and maintaining strong client relationships.
  • Identifying new business opportunities.
  • Proposing suitable solutions to clients.
  • Offering comprehensive product/service consultations.
  • Upselling and cross-selling products/services.
  • Efficiently resolving complaints and issues.
  • Meeting sales/revenue targets.
  • Ensuring client satisfaction.

Benefits of our services

Engaging Premier Capital’s Outsourced Relationship Management service provides numerous benefits to your institution:

  • Cost Optimization: By outsourcing customer relationship management, you reduce costs associated with high salaries and benefits, benefiting from self-motivated contract Relationship Officers focused on transaction closure.
  • Enhanced Performance: Gain immediate access to expertise and best practices without the need for expensive  internal development or hiring.
  • Tactical Focus: Premier Capital specializes in training, deploying and monitoring Relationship Officers, allowing you more time to focus on your business tactical needs.
  • Devote Resources to Core Business: Our service frees up your resources to enhance customer experiences, create new product strategies and manage compliance risks.
  • Accelerated Customer Satisfaction: Highly trained and specialized staff enable your institution to adapt quickly to the unique and diverse needs of your customers.

What you need to do

Incorporate Premier Capital’s Outsourced Relationship Management Services and elevate your banking services to new heights.

Let us empower your institution to navigate the challenges of the modern financial industry with expertise, efficiency and excellence.